Refund Policy

One-time credit purchases

Bulk Translate sells one-time credit packs. These are not subscriptions and do not renew automatically.

Purchased credits are added to the Bulk Translate account used for checkout after Stripe confirms successful payment.

General refund policy

Credit purchases are generally final after the credits have been delivered. This does not limit any refund or cancellation rights provided by applicable law.

Each request is reviewed based on the purchase and account circumstances. Please contact support if you experience any of the following:

• A duplicate charge.
• An unauthorized purchase.
• A billing error.
• Purchased credits that were not delivered.

Approved refunds and credit adjustments

If a refund is approved, it will be issued through Stripe to the original payment method. The time required for the refund to appear may depend on Stripe and your financial institution.

Bulk Translate may remove or adjust credits connected with a refunded, reversed, disputed, or unauthorized payment. If some of those credits have already been used, Bulk Translate may adjust the account balance or resolve the matter manually.

Requesting billing help

Email support@bulktranslate.app or use the Support page within your Bulk Translate account. Include the following information:

• The email address connected with your account.
• The credit pack purchased.
• The purchase date.
• A short explanation of the issue.

Protecting payment information

Do not send your full card number, card security code, or other sensitive payment information in a support request.